Every Verba candle arrives as a complete gift-ready set.

Inside each box, you’ll find:

• the candle itself

• branded matches

• a complimentary mini candle in a different scent

• a Verba gift bag

All beautifully packaged, ready to gift — or to keep as your own ritual.

Trim the wick to 1/8” (3mm) before each burn.

Let it burn for at least 1–2 hours to ensure an even melt, but no longer than 4 hours to prevent overheating and loss of fragrance quality.

Always burn on a heat‑resistant surface, away from drafts, and never leave unattended.

Each Verba candle takes months to create. Working with a perfumer, we tested over 600 ingredients and studied how each fragrance touches the mind using brainwave technology.

The result goes beyond aroma — it becomes a ritual. Crafted as a dialogue — her rules, his choice — every candle arrives gift‑ready, with branded matches and a complimentary mini candle.

Verba candles are made with clean-burning coconut–apricot wax, wooden wicks, and IFRA-compliant fragrance formulas — the same standards widely used in modern premium home fragrance.

Many pet owners prefer cleaner waxes and metal-free wicks for their homes.

As with any candle, we recommend burning responsibly and keeping scents and flames out of direct reach of pets.

You can contact us through our contact page! We will be happy to assist you.

Yes. Verba Paw Foam is pH-balanced and formulated for gentle, rinse-off cleansing. It’s suitable for everyday use after walks or as part of your regular grooming ritual.

Yes — it’s a rinse-off foam. Simply apply, massage gently, rinse with warm water, and dry thoroughly.

Yes, the formula contains Aloe Vera, Panthenol, and Oat Protein to support delicate paw pads. If your dog has very sensitive skin, test on a small area first.

Keep at room temperature, away from direct sunlight.

You can contact us through our contact page! We will be happy to assist you.

Yes. Every order includes a tracking number sent automatically to your email as soon as your package leaves our studio.

If you didn’t receive it, check spam/promotions or contact us — we’ll resend it instantly.

We ship from Toronto, Ontario.

Standard delivery times:

• Canada: 2–7 business days
  
• USA: 5–12 business days

These timelines are estimates provided by carriers and may shift during busy seasons.

Yes — express options appear at checkout when available for your region.

Due to new carrier regulations and additional border screening procedures, some packages may experience unexpected delays.

We carefully prepare every order and ensure all documents are complete, but final delivery times depend on the carrier’s processing speed and current regulations, which we unfortunately cannot control.

Your package is still moving — just through a slower verification stage.

Yes — especially during periods of regulation changes or carrier congestion.

It’s common for tracking to pause for several days at:

• customs
  
• transfer hubs
  
• regional sorting centers
  

Your parcel is still en route even if the scan hasn’t refreshed.

You can always reach out to us — we’ll check the status, contact the carrier if needed, and guide you through next steps.

Delays are never ignored.

We monitor all shipments until they safely arrive.

Yes. If a carrier confirms a package as lost or stuck beyond a reasonable window, we will arrange a replacement or solution for you.

Your peace of mind matters.